Use the A-Z navigation at the top of the page, the search bar provided or the filters below to help you locate a particular service.

Active Travel

Submit an idea for an active travel scheme

Battery Recycling Bags

Use this service to request a new, or a replacement, bag for recycling houshold batteries

Benefit Enquiry

Make an enquiry about local authority benefits

Birth Registration Appointment

Book an appointment to register the birth of a child

Bridges and structures defects

Tell us about a defect with a bridge or a structure

Business rates enquiry

Make an enquiry about business rates

Business rates refund

Make a request for business rates refund

CAG Change A Street Name

Apply to change the name of a street

CAG Name a property

Apply to name a property or change an existing name

CAG Name A Street

Give a name to a brand new street

CAG Register A New Property

Use this for to register a new property

CAG Register Multiple New Properties

Use this form to register multiple new properties

Certificate of Birth, Death, Marriage or Civil Partnership

Order a certificate for an event registered in Scotland

Community Safety Fixed Penalty Payment

Internal form to log a fixed penalty payment

Council Tax Enquiry

Send us a question about a specific council tax account

Disabled Parking Space

Request a disabled parking space

Drainage and flooding problem

Tell us about a problem with drainage or flooding

Dropped Kerb

Apply and pay for a dropped kerb permit

FOI or EIR request

Make an FOI or EIR request

FOI Request COPY

Make an FOI request COPY

Footway Occupation Permit

Apply to occupy a footway or pedestrianised area

Fostering And Adoption Enquiry

Make an enquiry about fostering and adoption

Garden Waste Registration

Tell us about a fault with a streetlight

Garden Waste Registration Changes

Tell us about a change of address or cancellation

General Enquiry

Make a general enquiry to Dumfries and Galloway Council

Housing Empty Home Report

Make a report about an empty home

Housing Unregistered Property Report

Tell us about a property that is being let but is not registered

Insurance Claims

Make an insurance claim

Make a Comment or Compliment

Make a Comment or Compliment

Make a Complaint

Make a Complaint

Make A Complaint COPY

Copy of the complaint from by Struan

New Bulky For 2025/26 preview

This is the idea that a bulky uplift has one price, and the total to charge is that price X quantity

Out Of Control Dog

Report an out of control dog

Planning Application Progress Update

Get an update on your planning application

Planning Building Inspection Request

Request a building inspection

Planning Building Regulations Enquiry

Make a general enquiry about building regulations

Planning Completion Certificate

Submit a completion certificate

Planning Development Ended

Let us know when a planning development has ended

Planning Development Starting

Let us know when a planning development is starting

Planning Discharge Condition

Let planning know of any conditions you propose to discharge

Planning Extend Building Warrant

Apply to extend a building warrant

Planning General Enquiry

Make a general enquiry to planning

Planning High Hedges

Apply for a high hedge notice

Planning Householder and Local Enquiry

Get pre-application planning advice

Planning Licencing Consultation

Tell planning about a licencing consultation

Planning LLP Expression Of Interest

Planning LLP Expression Of Interest

Planning Major, EIA and Complex Development Enquiry

Ask pre-application advice about Major, EIA and Complex Developments

Planning non-material variation

Tell planning about a Non-material variation

Planning Permitted Development Enquiry

Enquiry about what is permitted by Planning when developing

Planning Unauthorised Works

Use this form to let us know if you think building work has taken pace an not been authorised

Planning Utilities Consultation

Submit a utilities consultation to the planning department

Private Water Supply Registration

Register your private water supply with Dumfries and Galloway Council

Road and pavement defect

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Road Occupation Permit

Apply for a road occupation permit

Road signs and markings

Tell us about issues with road signs, traffic lights and road markings

Roadworks Permit

Apply for a roadworks permit

Scottish Welfare Fund Enquiry

Ask questions about Crisis Loans or Community Care Grants

Streetlights fault

Tell us about a fault with a streetlight

Trusted Trader Application Form

Apply to be a Trusted Trader

Trusted Trader Application Pack

Request a Trusted trader application pack

Verges and Vegetation Issues

Tell us about issues with verges and vegetation

Waste: Additional Capacity for Domestic non-recyclable waste

For householders to request additional capacity for their non recyclable waste. This would usually be a 360l bin.

Waste: Additional Capacity for Domestic Recycling

For householders to request additional recycling bins.

Waste: Assisted Collection

For householders to request help to get their bin to and from the roadside collection point.

Waste: Domestic Uplift

Book and pay for a domestic uplift of items. You can also request a quote for a bespoke uplift.

Waste: Domestic Uplift Change

To change the date or items in an existing bulky uplift case

Waste: Garden waste enquiry

Get assistance on the garden waste service

Waste: Garden waste permit replacement

Request to have a permit replaced that is lost, damaged or not received

Waste: Missed Collection

Tell us if we have failed to collect a bin from a domestic property on its collection day.

Waste: New Bin

For property developers and self-builders to buy bins for a new domestic property.

Waste: Replacement Bin

For householders to request a replacement bin when theirs is missing, damaged, the wrong size or type